FAQ

FAQ

This is an evolving list of questions we’re asked about Crushon AI and our products. If your question is not listed, email us at: [email protected]. We will contact you as soon as possible to help resolve the issue.

General FAQ

What kind of content does the service not support?

We respect the right to engage with fictionalized content. However, we do not condone:

• Any form of child pornography
• Fictional characters must appear to be at least 18 years old
• Violence or harm towards AI
• Real-life images (including celebrities, politicians, or people you know)

If you see violations, please report them.

How do I get further contact and support?

Send an email to [email protected] or join our Discord server and open a ticket.

Is there an iOS/Android app version?

• iOS: Follow the How to install Crushon App? guide to add the site to your home screen.
• Android: Download the APK for manual installation → Download APK

What are coins used for?

Coins are for bonus messages.

• Bonus messages are not tied to subscription limits.
• Each AI reply costs 2 messages.
• Coins can be redeemed for 1:1 bonus messages.

Are my account and chats private?

Yes. Chats and characters are private unless you publish them. Character cards are personal and not reviewed by moderation.

I can’t log in. What should I do?

Clear your cache, log in with your primary email, and never use a throwaway email. We cannot reset passwords for throwaway accounts.

How can I appeal a character ban?

Join the Discord server and open a ticket. Appeals are not guaranteed.

What if my creation is stolen?

Report the character in chat using the report button. Provide proof of ownership (e.g., links).

Why can’t I see ads in the app?

Ad visibility depends on location, ad inventory, and network conditions.

How can I change the language of character responses?

• Change it in chat settings
• Or tell the character directly (e.g., “Please reply in English.”)

How to unlock hidden content?

Complete hidden tasks on the Rewards page and turn on the Hidden Content switch.

Why does it say “Unable to view”?

Enable the hidden content switch and restart the app.

Why do others see more characters than I do?

Possible reasons:

• Characters set to Unlisted or Private
• You haven’t enabled the Unfiltered or Hidden Content switch
• You blocked the creator

Why is my normal character image marked as sensitive?

False positives may happen. Contact [email protected].

Subscription FAQ

How do I cancel my subscription on App Store?

Go to iOS Settings → Apple ID → Subscriptions → Select Crushon → Cancel.

How do I cancel on Google Play?

Google Play → Menu → Subscriptions → Select → Cancel.

I used another method to subscribe.

Use the Manage Subscription option to cancel on the original platform (e.g., Subscribestar, Paymentwall).

Will I lose access immediately after canceling?

No. You keep benefits until the end of your billing cycle.

Can I get a refund?

Refunds depend on the platform (Apple, Google, or direct). Most periods are non-refundable once started.

What if I can’t cancel?

Contact [email protected] with your subscription details.

Subscribestar upgrade/downgrade issue

Changes take effect immediately, not next cycle. We recommend modifying only at renewal.

Why am I still on Free Plan after subscribing?

• Subscriptions may take time to process — refresh.
• If still stuck, contact support with your receipt.

Gifting FAQ

Will gifts go to the creator?

Yes, they count as creator income.

Does the creator earn from gifts?

Yes, minus transfer fees.

Can I gift on iOS/Android?

Not yet on App Store or Google Play versions. Available on APK version.

Can diamonds be used for other things?

Currently only for gifts, but more uses may come.

Can purchased diamonds be refunded?

No, they are non-refundable.

How do creators withdraw earnings?

Withdrawals are coming in a future update. Earnings remain valid until then.

Joint Membership

How do I purchase a membership?

• Visit our site → Membership → Redirect to openrouter.dev
• Log in with Crushon email
• Select Standard / Premium / Deluxe → Monthly or Yearly
• Complete purchase, then link accounts

Are there different types?

Yes: Standard, Premium, Deluxe.

Can I upgrade later?

Yes, buy a higher plan anytime and re-link.

What if accounts won’t link?

Check if purchase succeeded, then retry. If not, contact Discord support.

How to use G2A code?

On web or app, go to Gift Redemption in Settings → Enter key → Apply.

Chat Package FAQ

What is the Chat Package?

One-time purchase unlocking unlimited chat (Pro Models only).

Do I need a membership?

Yes, it enhances existing membership tiers.

Is it refundable?

No, digital products are non-refundable once activated.

How is it different from upgrading?

Chat Package = unlimited chatting. Higher Membership = more broad benefits.

Do I need to activate it?

No, activation is automatic after payment.

Can I buy multiple packages?

Yes, durations stack.

I bought it but it’s not working.

• Refresh or log out/in
• Check your membership is active
• Contact support if still broken

Account FAQ

How do I delete my account?

Go to Profile → Settings → Delete Account. Once deleted, accounts cannot be recovered.

Why can’t I delete?

• You may have an active subscription
• Or unstable connection

If still blocked, email support.

Can I recover a deleted account?

Yes, only within 3 days. After that, it’s gone permanently.

Chats & Models FAQ

Why won't an SFW character do NSFW?

SFW roles strictly block sensitive words.

Why won't an NSFW character do NSFW?

Delete the refusal message and switch models (e.g., from Classical to Leo, then back).

Can I delete chat history older than 24h?

No, only newer messages. Save info to memory if needed.

Why does the character talk for me?

Add this to profile: Don't talk or act on Template:User's behalf.

Why does the model repeat responses?

Delete repeated lines, switch models, and guide the chat.

Why do I see garbled text?

Likely high settings (temperature > 1). Reset to default.

When will a character send me images?

Only if the creator designed it to.

Why can't I see character images?

Check if it's specific to one character or all. If all, contact support.

How does pinning work?

Pinned content stays in context but uses memory space. Only pin key info.

Empty replies from Gemini or Claude

Caused by their moderation system. Switch models.

Gork model truncation

Increase "Max Reply Length" and restart chat.

Why does the character reply in the wrong language?

Try adding an instruction: "Reply in English." Translation isn't guaranteed 100%.

😔Why We're Retiring Eco 4 Sonnet?

The Eco 4 Sonnet models are fundamentally different from standard Sonnet 4 models. They were designed to give budget-conscious users access to advanced model capabilities at a fraction of the cost, relying on specialized infrastructure arrangements that made this pricing possible.

• What's been happening: Starting in late December, these models began experiencing performance degradation and increased instability. Issues intensified in early January with slower response times, occasional timeouts, and inconsistent output quality.

• Our attempts to fix this:
  • Over the past weeks, we've exhausted every available option:

1. We evaluated more than five service providers. Some exhibited higher latency, others experienced occasional outages, and a few showed unstable or degraded performance — including the known <think> issue.
2. We tried optimizing our existing infrastructure through load balancing and fallback routing, but official policy changes and resource limitations prevented us from meeting our 95% uptime standard.

• The reality: The specialized infrastructure these models depend on has become fundamentally unreliable due to factors beyond our control - official capacity limitations, resource prioritization changes, and technical constraints we cannot work around. Even our most promising solutions failed to meet basic performance standards. After exhausting every technical avenue and partnership opportunity, we've concluded we cannot provide the Eco 4 Sonnet experience at acceptable quality levels. Rather than continue providing an inconsistent experience, we believe the responsible choice is to retire these models. This wasn't the outcome we wanted, and we know it's not the news you were hoping for after waiting for a fix. You deserved a clearer answer sooner, and we apologize for the extended uncertainty. We want you to know we exhausted all available options before making this difficult decision, prioritizing your overall experience above all.

• What we're doing next: We're actively working to find stable alternatives that deliver premium performance:
  • Actively evaluating emerging model technologies and infrastructure partners in the rapidly evolving AI landscape
  • Exploring new technical solutions that can deliver better performance, stability, and consistency
  • Monitoring the rapidly evolving AI landscape for opportunities

When we find infrastructure that meets our quality standards, we'll move quickly to introduce new options. This is an active priority - not a distant goal. We'll keep you updated as we make progress.

Payment Tutorial on Crushon Al via Subscribestar

Subscribe via SubscribeStar

1. Choose Monthly Tab and choose one monthly subscription you want, and then you will jump to Crushon AI page on Subscribestar.
2. Verify your email address, Enter the code you received in your email.
3. Rejump from Crushon payment page to Subscribestar, and now you can see the subscrption info page you need to fill in.
4. After success, you will receive a receipt email, and find your subscription banner in your profile page already refresh the new package.

FAQ

My payment doesn’t take effect and still in free plan.

• Link your account here https://crushon.ai/link/subscribe_star

How to cancel auto-renew?

1. You can find “Manage subscription” button in your profile page and jump to Subscribestar.
2. On Subscribstar, Click setting button on the right corner, and click “My Subscription” button to your “My subscirption” Page.
3. In your “My subscription” Page, click “Unsubscribe” button and you will see two ways to unsubscribe.

1. PLEASE CHOOSE THE RIGHT ONE TO UNSUBSCRIBE!

2. DON’T CHOOSE THE LEFT ONE! OR YOU WILL LOSE SUBSCRIPTION IMMEDIATELY AND NEVER GET REFUND!

Error 0674 or 0692？

• Please contact Subscribestar directly! We can do nothing about this!
• Please make sure your card’s ownership and pass 3DS checks!

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See also: Subscription · Account & Settings · Memories · Chat Features