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| This is an evolving list of questions we’re asked about Crushon AI and our products. | | This is an evolving list of questions we’re asked about Crushon AI and our products. |
| | | |
| We will contact you as soon as possible to help resolve the issue. | | We will contact you as soon as possible. |
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|
| == General FAQ == | | == General FAQ == |
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| |
|
| ; What kind of content does the service not support?
| | === What kind of content does the service not support? === |
| We respect the right to engage with fictionalized content. However, we do not condone: | | We respect the right to engage with fictionalized content. However, we do not condone: |
| * Any form of child pornography | | * Any form of child pornography |
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| * Real-life images (including celebrities, politicians, or people you know) | | * Real-life images (including celebrities, politicians, or people you know) |
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| If you see violations, please report them. | | If you see violations, please report them. |
|
| |
|
| ; How do I get further contact and support?
| | --- |
| Send an email to '''[email protected]''' or join our [https://discord.gg/crushonai Discord] server and open a ticket. | |
|
| |
|
| ; Is there an iOS/Android app version?
| | === How do I get further contact and support? === |
| * iOS: Follow the [[How to install Crushon App?]] guide to add the site to your home screen.
| | Send an email to '''support@crushon.ai''' or join our [https://discord.gg/crushonai Discord] server and open a ticket. |
| * Android: Download the APK for manual installation → [https://apk.co-cdn.com/release/crushonai-latest.apk Download APK]
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|
| |
|
| ; What are coins used for?
| | --- |
| Coins are for bonus messages.
| |
| * Bonus messages are not tied to subscription limits.
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| * Each AI reply costs 2 messages.
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| * Coins can be redeemed for 1:1 bonus messages.
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|
| |
|
| ; Are my account and chats private?
| | === Is there an iOS/Android app version? === |
| Yes. Chats and characters are private unless you publish them.
| | * '''iOS:''' Follow [[How to install Crushon App?]] to add the site to your home screen. |
| Character cards are personal and not reviewed by moderation.
| | * '''Android:''' Download the APK for manual installation → [https://apk.co-cdn.com/release/crushonai-latest.apk Download APK] |
|
| |
|
| ; I can’t log in. What should I do?
| | --- |
| Clear your cache, log in with your primary email, and never use a throwaway email.
| |
| We cannot reset passwords for throwaway accounts.
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|
| |
|
| ; How can I appeal a character ban?
| | === What are coins used for? === |
| Join the Discord server and open a ticket. Appeals are not guaranteed.
| | Coins are for bonus messages: |
| | * Bonus messages are not tied to subscription limits |
| | * Each AI reply costs 2 messages |
| | * Coins can be redeemed for 1:1 bonus messages |
|
| |
|
| ; What if my creation is stolen?
| | --- |
| Report the character in chat using the report button. Provide proof of ownership (e.g., links).
| |
|
| |
|
| ; Why can’t I see ads in the app?
| | === Are my account and chats private? === |
| Ad visibility depends on location, ad inventory, and network conditions.
| | Yes. Chats and characters are private unless you publish them. |
| | | Character cards are personal and not reviewed by moderation. |
| ; How can I change the language of character responses?
| |
| * Change it in chat settings
| |
| * Or tell the character directly (e.g., “Please reply in English.”)
| |
|
| |
|
| ; How to unlock hidden content?
| | --- |
| Complete hidden tasks on the Rewards page and turn on the '''Hidden Content''' switch.
| |
|
| |
|
| ; Why does it say “Unable to view”?
| | === I can’t log in. What should I do? === |
| Enable the hidden content switch and restart the app.
| | * Clear your cache |
| | * Log in with your primary email |
| | * Do not use throwaway emails (we cannot reset those) |
|
| |
|
| ; Why do others see more characters than I do?
| | --- |
| Possible reasons:
| |
| * Characters set to Unlisted or Private
| |
| * You haven’t enabled the '''Unfiltered''' or '''Hidden Content''' switch
| |
| * You blocked the creator
| |
|
| |
|
| ; Why is my normal character image marked as sensitive?
| | === How can I appeal a character ban? === |
| False positives may happen. Contact '''support@crushon.ai'''.
| | Join the Discord server and open a ticket. Appeals are not guaranteed. |
|
| |
|
| == Subscription FAQ ==
| | --- |
|
| |
|
| ; How do I cancel my subscription on App Store?
| | === What if my creation is stolen? === |
| Go to iOS Settings → Apple ID → Subscriptions → Select Crushon → Cancel.
| | Report the character in chat using the '''Report''' button. |
| | Attach proof of ownership (e.g., links). |
|
| |
|
| ; How do I cancel on Google Play?
| | --- |
| Google Play → Menu → Subscriptions → Select → Cancel.
| |
|
| |
|
| ; I used another method to subscribe.
| | === Why can’t I see ads in the app? === |
| Use the '''Manage Subscription''' option to cancel on the original platform (e.g., Subscribestar, Paymentwall).
| | Ad visibility depends on: |
| | * Your geographic location |
| | * Available ad inventory |
| | * Network conditions |
|
| |
|
| ; Will I lose access immediately after canceling?
| | --- |
| No. You keep benefits until the end of your billing cycle.
| |
|
| |
|
| ; Can I get a refund?
| | === How can I change the language of character responses? === |
| Refunds depend on the platform (Apple, Google, or direct). Most periods are non-refundable once started.
| | * Change it in chat settings |
| | | * Or tell the character directly (e.g., “Please reply in English.”) |
| ; What if I can’t cancel?
| |
| | |
| | |
| ; Subscribestar upgrade/downgrade issue
| |
| Changes take effect immediately, not next cycle. We recommend modifying only at renewal.
| |
| | |
| ; Why am I still on Free Plan after subscribing?
| |
| * Subscriptions may take time to process — refresh.
| |
| * If still stuck, contact support with your receipt.
| |
| | |
| == Gifting FAQ == | |
| | |
| ; Will gifts go to the creator?
| |
| Yes, they count as creator income.
| |
| | |
| ; Does the creator earn from gifts?
| |
| Yes, minus transfer fees.
| |
| | |
| ; Can I gift on iOS/Android?
| |
| Not yet on App Store or Google Play versions. Available on APK version.
| |
| | |
| ; Can diamonds be used for other things?
| |
| Currently only for gifts, but more uses may come.
| |
| | |
| ; Can purchased diamonds be refunded?
| |
| No, they are non-refundable.
| |
| | |
| ; How do creators withdraw earnings?
| |
| Withdrawals are coming in a future update. Earnings remain valid until then.
| |
| | |
| == Joint Membership ==
| |
| | |
| ; How do I purchase a membership?
| |
| * Visit our site → Membership → Redirect to openrouter.dev | |
| * Log in with Crushon email
| |
| * Select Standard / Premium / Deluxe → Monthly or Yearly
| |
| * Complete purchase, then link accounts
| |
| | |
| ; Are there different types?
| |
| Yes: Standard, Premium, Deluxe.
| |
| | |
| ; Can I upgrade later?
| |
| Yes, buy a higher plan anytime and re-link.
| |
| | |
| ; What if accounts won’t link?
| |
| Check if purchase succeeded, then retry. If not, contact Discord support.
| |
| | |
| ; How to use G2A code?
| |
| On web or app, go to Gift Redemption in Settings → Enter key → Apply.
| |
| | |
| == Chat Package FAQ ==
| |
| | |
| ; What is the Chat Package?
| |
| One-time purchase unlocking unlimited chat (Pro Models only).
| |
| | |
| ; Do I need a membership?
| |
| Yes, it enhances existing membership tiers.
| |
| | |
| ; Is it refundable?
| |
| No, digital products are non-refundable once activated.
| |
| | |
| ; How is it different from upgrading?
| |
| Chat Package = unlimited chatting.
| |
| Higher Membership = more broad benefits.
| |
| | |
| ; Do I need to activate it?
| |
| No, activation is automatic after payment.
| |
| | |
| ; Can I buy multiple packages?
| |
| Yes, durations stack.
| |
| | |
| ; I bought it but it’s not working.
| |
| * Refresh or log out/in
| |
| * Check your membership is active
| |
| * Contact support if still broken
| |
| | |
| == Account FAQ ==
| |
| | |
| ; How do I delete my account?
| |
| Go to Profile → Settings → Delete Account.
| |
| Once deleted, accounts cannot be recovered.
| |
| | |
| ; Why can’t I delete?
| |
| * You may have an active subscription
| |
| * Or unstable connection | |
| If still blocked, email support.
| |
| | |
| ; Can I recover a deleted account?
| |
| Yes, only within 3 days. After that, it’s gone permanently.
| |
| | |
| == Chats & Models FAQ ==
| |
| | |
| ; Why won’t an SFW character do NSFW?
| |
| SFW roles strictly block sensitive words.
| |
| | |
| ; Why won’t an NSFW character do NSFW?
| |
| Delete the refusal message and switch models (e.g., from Classical to Leo, then back).
| |
| | |
| ; Can I delete chat history older than 24h?
| |
| No, only newer messages. Save info to memory if needed.
| |
| | |
| ; Why does the character talk for me?
| |
| Add this to profile: '''Don’t talk or act on {{user}}’s behalf.'''
| |
| | |
| ; Why does the model repeat responses?
| |
| Delete repeated lines, switch models, and guide the chat.
| |
| | |
| ; Why do I see garbled text?
| |
| Likely high settings (temperature > 1). Reset to default.
| |
| | |
| ; When will a character send me images?
| |
| Only if the creator designed it to.
| |
| | |
| ; Why can’t I see character images?
| |
| Check if it’s specific to one character or all. If all, contact support.
| |
| | |
| ; How does pinning work?
| |
| Pinned content stays in context but uses memory space. Only pin key info.
| |
| | |
| ; Empty replies from Gemini or Claude
| |
| Caused by their moderation system. Switch models.
| |
| | |
| ; Gork model truncation
| |
| Increase “Max Reply Length” and restart chat.
| |
| | |
| ; Why does the character reply in the wrong language?
| |
| Try adding an instruction: “Reply in English.”
| |
| Translation isn’t guaranteed 100%.
| |
| | |
| ----
| |
| | |
| See also: [[Subscription]] · [[Account & Settings]] · [[Memories]] · [[Chat Features]]
| |
FAQ
This is an evolving list of questions we’re asked about Crushon AI and our products.
If your question is not listed, email us at: [email protected].
We will contact you as soon as possible.
General FAQ
What kind of content does the service not support?
We respect the right to engage with fictionalized content. However, we do not condone:
- Any form of child pornography
- Fictional characters must appear to be at least 18 years old
- Violence or harm towards AI
- Real-life images (including celebrities, politicians, or people you know)
If you see violations, please report them.
---
How do I get further contact and support?
Send an email to [email protected] or join our Discord server and open a ticket.
---
Is there an iOS/Android app version?
---
What are coins used for?
Coins are for bonus messages:
- Bonus messages are not tied to subscription limits
- Each AI reply costs 2 messages
- Coins can be redeemed for 1:1 bonus messages
---
Are my account and chats private?
Yes. Chats and characters are private unless you publish them.
Character cards are personal and not reviewed by moderation.
---
I can’t log in. What should I do?
- Clear your cache
- Log in with your primary email
- Do not use throwaway emails (we cannot reset those)
---
How can I appeal a character ban?
Join the Discord server and open a ticket. Appeals are not guaranteed.
---
What if my creation is stolen?
Report the character in chat using the Report button.
Attach proof of ownership (e.g., links).
---
Why can’t I see ads in the app?
Ad visibility depends on:
- Your geographic location
- Available ad inventory
- Network conditions
---
How can I change the language of character responses?
- Change it in chat settings
- Or tell the character directly (e.g., “Please reply in English.”)
